Dr. Richard Tomm, MD
Concierge Internal Medicine physician, South Euclid, OH
CustomCare MDDr. Tomm is a board-certified internist and the founder of CustomCare MD, a hybrid membership practice in Mayfield Heights, Ohio.
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About Dr. Tomm
Dr. Tomm is board-certified in internal medicine, carries the FACP designation and is certified in travel medicine. He is the founder of CustomCare MD and a pioneer of concierge medicine in Northeast Ohio. In 2002 he worked in a traditional high-volume medical group and saw that patients wanted a more accessible and attentive relationship with their physician.
He attended a conference of the American Academy of Concierge Physicians before building his own practice, and he launched one of the first concierge practices in his part of Northeast Ohio. His model of care puts physician access, time and in-depth patient relationships first. At CustomCare MD, members can reach their physician directly by cell phone or email day or night for urgent medical needs and can book same-day or next-day visits for acute concerns.
Follow-up visits last at least 30 minutes, and new patient physicals can last up to two hours. An annual physical with a full review of medical history is included. The practice also offers in-home visits when medically necessary, plus blood draws and vaccinations on site.
Membership and fees
The practice calls its model hybrid. It bills insurance for medical care and charges an annual membership fee.
It bills insurance directly for medically necessary office visits, lab tests, specialist care and hospitalizations.
Education and credentials
Hospital and practice affiliations
Location
Recognition and research
Media and books
Patient reviews
"Makes sure each appointment feels calm and unrushed."
"Listens closely to every concern and provides thoughtful feedback."
"Efficient and well-organized. Makes every visit smooth and easy."
"Kind and patient. Always takes time to explain everything."
Questions patients ask
Does Dr. Tomm take insurance, or offer a membership?
CustomCare MD calls its model hybrid. It bills insurance for medical care and charges an annual membership fee. The practice bills insurance directly for medically necessary office visits, lab tests, specialist care and hospitalizations.
Is Dr. Tomm board certified?
Dr. Tomm is board-certified in internal medicine.
Where is CustomCare MD located?
CustomCare MD is located in Mayfield Heights, Ohio.
What do members of CustomCare MD get?
Members can reach their physician by cell phone or email day or night for urgent medical needs and can book same-day or next-day visits for acute concerns. An annual physical with a full review of medical history is included.
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